Privacy Policy for Sunhero

Sunhero knows that your privacy is important to you, and we want you to know that it is important to us too.

Our commitment to Privacy is one of our priority areas to improve trust and transparency with all those with whom we are linked. For this reason we are guided by the principles included in Regulation (EU) 2016/679 General Data Protection, committing to:
  • Process data in a responsible, fair and transparent manner.
  • Use data for determined, clear and legitimate purposes.
  • Only use data suitable, appropriate and limited to each purpose.
  • Use accurate and updated data.
  • Keep data only for the necessary time.
  • Guarantee the integrity and confidentiality of data.
  • Act with proactive responsibility.
This Privacy Policy below describes the personal data we collect, how it’s used and shared, and your choices regarding this data.


Sunhero GmbH complies with current legislation on data protection and monitors the correct use and processing of personal information. The intended purpose of the requested information is detailed on each form that records personal information. At any moment, the user can exercise their rights to access, correct, delete their data by sending an email to


Sunhero GmbH, registered at the Commercial Registry of the District Court of Charlottenburg under the number HRB 226133 B, is responsible for data processing. German Sunhero entity’s contact information is as follows:

Address: Saarbrücker Str. 34 - 10405 Berlin, Germany
Telephone no.: +34 919 01 25 13

Sunhero Spain SL, with VAT B05334925, can also be responsible for data processing. Their contact information is as follows:

Address: C/ Tuset 19, 2-3 - 08006 Barcelona, Spain
Telephone no.: +34 919 01 25 13


We collect information you provide directly to us. For example, we collect information when you fill out a form, apply for a job, communicate with us via third party social media sites, request customer support, etc. The types of information we may collect include your name, email address, postal address, phone number, security preferences, and any other information you choose to provide. We also collect your information if you post, display and/or publish user content on the website through the use of cookies (as explained below).

Emails and phone calls may be saved as well to provide you with the best solution and service possible. Both emails and phone calls can be stored on Pipedrive.


We use the information we collect to deliver the services you request, customise your experience with us, and to target advertisements based on users’ interests and to understand how users interact with ads. We may also use the information we collect to:

  • Send you technical notices, updates, security alerts, and support and administrative messages
  • Respond to your comments, questions, and customer service requests
  • Analyse the success of our services,
  • Better understand the needs and interest of our customers
  • Manage the website’s interactive functionality
  • Communicate with you about services, offers, and events offered by us, and provide news and information we think will be of interest to you (see Promotion Communications below for information about how to opt out of these communications at any time)
  • Monitor and analyse trends, usage, and activities in connection with our services
  • Personalise and improve the services


We may share information we collect as follows or as otherwise described in this Privacy Policy:

  • With other service providers such as installers who need access to such information to carry out work on our behalf

Sunhero requires its vendors, consultants, and service providers that have access to your information to maintain the confidentiality of your information and to comply with the safeguards provided in this privacy policy.

Sunhero will not sell, rent, or market your information collected on the website to third parties for their marketing purposes. However, Sunhero may disclose aggregated statistics about visitors to its website, along with anonymous information collected from other sources. We may also share aggregated or de-identified information with third parties (such as advisors, investors), which cannot reasonably be used to identify you, for various business purposes, including conducting general business analysis and developing website content and services.


We store the information we collect on you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. We may retain records related to:

  • Customer requests, surveys and communications for 5 years.
  • Job applications and other related documentation for 2 or more years.


The website uses “cookies” that may be sent to your computer and which contain information allowing us to recognise when you are viewing the website and to keep track of your preferences. The cookies also automatically collect information about your activity on our website, such as the web pages that you visit, the links that you click, and the searches that you conduct.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.


You may opt out of receiving promotional emails from Sunhero by following the instructions in those emails or by emailing us to unsubscribe from our mailing list.