On this page we show you all the information you need on the different general conditions of use for this website.


Welcome to the Sunhero website. Please review the following terms and conditions, our Cookies Policy and our Privacy Policy concerning your use of this site. By accessing, using or downloading content from this website you agree to follow and be bound by these terms and conditions. Sunhero reserves the right to change these terms and conditions from time to time at its sole discretion. Therefore, you should periodically visit this page to review the then current terms and conditions to which you are bound. In the case of any violation of the terms and conditions set forth herein, Sunhero reserves the right to seek all remedies available by law and in equity for such violations. These terms and conditions apply to all visits to the Sunhero website, both now and in the future.


This site: www.sunhero.com, (hereinafter, the “Website”) is the property of:

SUNHERO SPAIN, S.L.U., with NIF B05334925 and address at C/ Tuset 19, 2-3 in Barcelona, Spain CP 08006 hereinafter "Sunhero”, which is registered in the Mercantile Register of Barcelona with the following registration details: T 47790 , F 201, S 8, H B 562335, and whose contact details are:

Contact e-mail:contact@sunhero.com.


These terms and conditions govern the access or use by any individual, from within any country in the world, of this Website, content, and services made available by Sunhero.

For the purposes of these terms and conditions, the Website shall involve: the external appearance of the screen interfaces, both static and dynamic, i.e. the navigation tree; and all the elements integrated both in the screen interfaces and in the navigation tree (hereinafter, “Content”) and all those online services or resources that may be offered to Users (hereinafter, “Services”).

Sunhero reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and the Content and/or Services that may be incorporated therein. The User acknowledges and accepts that at any time Sunhero may interrupt, deactivate and/or cancel any of these elements that are integrated in the Website or the access to them.

Access to the Website by the User, as a general rule, is free of charge, without the User having to provide any payment in order to enjoy it, except for the cost of connection through the telecommunications network supplied by the access provider contracted by the User.

It is possible that the use of some of the Contents or Services of the Website is made by means of prior subscription or registration by the User, which will be duly identified.


Accessing, browsing and using the Website confers the condition of User. By using this website and/or by placing any enquiry through it, you undertake:

  1. To use the Website exclusively to make use of it for purposes for which it was designed (learn more about our company and services), as well as to make legitimate enquiries about our offerings.
  2. Not to make any speculative or false enquiry. If we are reasonably of the opinion that such an enquiry has been made, we shall be entitled to cancel the order and inform the relevant authorities.
  3. To provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Policy). If you do not give us all the information that we need, we may not be able to follow up on your enquiry. By placing an enquiry through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
  4. In any case, to immediately notify Sunhero about any event that may allow the improper use of the information registered in the different forms, such as, but not limited to, theft, loss, or unauthorised access to identifiers and/or passwords, in order to proceed to their immediate cancellation.

Mere access to this Website does not imply any type of commercial relationship between Sunhero and the User.

The User declares to be of legal age and to have sufficient legal capacity to be bound by these terms and conditions. Therefore, Website is not intended for minors. Sunhero declines any responsibility for failure to comply with this requirement.

The Website is primarily intended for Users residing in Spain. Sunhero makes no representation that the Website complies with the laws of other countries, either in whole or in part. If the User resides or is domiciled in another place and decides to access and/or browse the Website, he/she shall do so under his/her own responsibility and shall ensure that such access and browsing complies with the local legislation applicable to him/her, and Sunhero shall not assume any liability whatsoever that may arise from such access.


Sunhero, by itself or as an assignee, owns all intellectual and industrial property rights of the Website, as well as the elements contained therein (including but not limited to images, sound, audio, video, software or texts, trademarks or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They are, therefore, works protected as intellectual property by law.

The reproduction, distribution and public communication, including making available, of all or part of the Contents of this Website, for commercial purposes, in any medium and by any technical means, without the authorisation of Sunhero, are expressly prohibited.

The User undertakes to respect the intellectual and industrial property rights of Sunhero. The User may view the elements of the Website or even print, copy and store them on the hard disk of his/her computer or any other physical medium as long as it is exclusively for his/her personal use. The User, however, may not remove, alter or manipulate any protection device or security system installed on the Website.

In the event that the User or a third party considers that any of the Contents of the Website involves a violation of the rights of protection of intellectual property, he/she must immediately inform Sunhero through the contact details in section 2 of this Legal Notice.


We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order items from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.

We also reserve the right to interrupt the access to the website at any time and without prior notice due to technical, security, control or maintenance reasons.


The information or personal details that you provide us with shall be processed pursuant to the Privacy Policies. By using this Website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.


On our website we use proprietary cookies and those of collaborating companies to customise your user experience and offer you the best services.

When browsing our website, you will be accepting the use of cookies under the conditions laid down in the privacy and cookies policy.

Cookies are small data files that the Internet server sends to the device that you connect to the web and that it archives. They are only associated with your browser and do not provide personal data in themselves. Cookies cannot harm your device and are also very useful, since they help us to identify and resolve errors.


The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any services shall exist between us and you until your order has been expressly accepted by us.

To make an enquiry, you will be required to complete the online form and press the "Get your report now" button to submit the order. After this, you will receive an email or a call from us acknowledging that we have received your request, and we will provide you with more information on the next steps. Should we agree on all the terms, we will send you a contract to formalise the agreement. The project will start once the contract has been signed by both parties.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic or by phone. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


This Web site may contain hyperlinks to Web sites that are not controlled by Sunhero. Sunhero is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these websites.

Sunhero assumes no responsibility for any damages that may arise from the access, use, quality or legality of the contents, communications, opinions, products and services of websites not managed by Sunhero and which are linked to this Website.

The User or third party who makes a hyperlink from a web page of another, different, website to Sunhero’s Website should be aware that:

  • The reproduction - in whole or in part - of any of the Contents and/or Services of the Website is not permitted without the express authorisation of Sunhero.
  • No false, inaccurate or incorrect statement about Sunhero, the Website, nor about the Contents and/or Services of the Website is allowed.

With the exception of the hyperlink, the web page where the hyperlink is established shall not contain any element of this Website protected as intellectual property, unless expressly authorised by Sunhero.

The establishment of the hyperlink shall not imply the existence of a relationship between Sunhero and the owner of the web page from which it is made, nor the knowledge and acceptance by Sunhero of the contents, services and/or activities offered on said web page, and vice versa.


While every effort is made to ensure the accuracy of content offered on this website, Sunhero shall have no liability for errors, omissions or inadequacies in the content contained herein or for interpretations thereof. This website could include inaccuracies or out-dated content and is subject to change at any time without notice. Your use of this website is at your own risk. You agree to hold Sunhero harmless from and not sue Sunhero for any claims based upon using this website.

Sunhero does not guarantee the continuity, availability and usefulness of the Website, or of the Content or Services. Sunhero will make every effort to ensure the proper functioning of the Website, however, it is not responsible or guarantee that access to this Website will not be uninterrupted or error free.

Neither does Sunhero accept any responsibility or guarantee that the content or software that can be accessed through this Website is free of error or that it will not cause damage to the User's computer system (software and hardware). Under no circumstances shall Sunhero be liable for any loss or damage of any kind arising from accessing, browsing and using the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of viruses.

Sunhero is also not responsible for any damage that may be caused to Users by an inappropriate use of this Website. It shall not be held responsible in any way for any telecommunications failures, interruptions, faults, or defects that may occur.


Sunhero reserves the right to take any civil or criminal action it deems necessary for improper use of the Website and its Contents or Services, or for breach of these terms and conditions.

The relationship between the User and Sunhero shall be governed by the regulations in force and applicable in the Spanish territory. Should any controversy arise in relation to the interpretation and/or application of these terms and conditions, the parties will submit their conflicts to the ordinary jurisdiction, submitting themselves to the judges and courts that correspond according to law when the user is a consumer. In case the User is not a consumer, the parties expressly submit to the jurisdiction of the competent judges and courts of Barcelona, expressly waiving any other jurisdiction that may apply.


Sunhero is fully committed to complying with ethical principles and all current legislation and regulations in relations with its stakeholders, and in all the activities it carries out.


We welcome your comments and feedback. Please send all feedback and comments to us via our contact form on the website or at the email address contact@sunhero.com.

If you as a consumer consider your rights have been breached, you can address your complaints to us via the email address contact@sunhero.com or via the contact form on our website.